Senior Product DesignerMalaysia
Life at Grab
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.
Get to Know the Team
As a Senior Product Designer in the Deliveries team, you will join a group of talented product designers, researchers and content writers who are defining the future of how people enjoy their food. Based in Singapore, you will command a high level of independence and collaborate closely with product managers, engineers, analysts and business teams in helping us define the Scan to Order business for customers who are dining at restaurants. While customers get access to the rich data on the Grab app like menu, popular items, reviews and payment methods; while at the same time providing merchants with better tools to reduce the workload of their staff.
Get to Know the Role
At Grab, we are working hard to create a unified marketplace that allows consumers easy access to multiple merchants so that they can conveniently find affordable food. We are already leading the way with our delivery business and looking for a Senior Product Designer to join the Deliveries design team and help us create the path for our dining business. From helping customers order through the Grab app while dining out and allowing merchants to use the existing POS systems to manage their dining-in customers, this role will need you to think holistically about the Grab Food ecosystem. Join us if you are interested in carving the future of how people eat out at restaurants.
The Day-to-Day Activities
Define the consumer experience of dining in a restaurant while using Grab's ecosystem and the benefits it provides.
Define the merchant experience of having the Grab merchant app take on the job of taking orders and payment information so that the restaurant staff can focus on other tasks.
Ability to deep dive into this nascent problem space of delivery apps being used in the world of dining out which is an established industry.
Ability to get on the ground to do guerilla testing, concept testing, and usability testing for different ideas to help the team define the right solution for dining out customers.
Work with other project stakeholders to deliver the information architecture, user journey map and wireframe flow customers who will be using the Grab app for dining outside and merchants who will rely on Grab POS to handle dining use cases.
Advance the knowledge and quality of our consumer and merchant experiences by working across the dining-out problem space.
Independently deliver artifacts that set the standard for design excellence, from ideation, prototyping, and validation, that can inspire other designers.
Create high-fidelity prototypes and work closely with the engineering team to develop and ship high-quality product solutions.
Online portfolio with prior work experience in the Food dining industry and additional experience in the Food delivery business.
Minimum of 4 years of experience as a product designer in the food industry.
Excellent understanding of UX design for the web, mobile, or touch devices with prior experience in the merchant POS system designs
Working knowledge of common mobile/web and front-end web development to create quick POS prototypes for testing with our merchants
Experience with running guerilla testing, concept testing and low fidelity UTs to help the team arrive at the right solutions.
Good eye for visual design & hands-on experience in user interface design.
Experience with current and relevant design tools like Figma, ProtoPie among others.
Ability to prototype and demonstrate design concepts to extended stakeholders.
Experience in service design, conducting user research through various methods, and ability to translate research finding into tangible product feature requirements or improvements are a plus.
We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.
Grab is an equal opportunity employer. We owe our success to the talents of our globally-diverse team and the varying perspectives they add to our thriving community.
Grab does not accept unsolicited resumes sent by recruiting agencies. Please do not forward resumes to our job postings, Grab employees or other parts of the business. Grab will not be liable to pay any fees to agencies for candidates hired as a result of unrequested resumes.