Assistant Manager, Driver Partner CommunicationsPhilippines
Life at Grab
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.
Get to know the Team
The Grab Partner Communications Department is responsible for making sure that communications to driver/delivery/merchant-partner stakeholders are effective, relevant, and understood through different channels and mediums. You will get a chance to work directly with progressive thinkers from different operational and marketing departments and help shape the driver and merchant's journey as a team.
Get to know the Role
The Driver Communications Assistant Manager will serve and shape the voice of Grab to all our driver-partners, delivery-partners and peers across all verticals and services for in various cities in the Philippines. You will be responsible for determining narrative, and creating communications and campaigns across different digital channels (blog, in-app, email, SMS, social media) to communicate the message effectively to drivers but still maintaining and adhering to Grab's brand. You will collaborate closely with various stakeholders and other verticals (i.e. Safety, GrabCar, GrabExpress, GrabFood, Operations Team) to craft messages, campaigns, and communications for driver stakeholders through different communications channel.
The Day-to-Day Activities
Manage driver communications requests/campaigns and delivery. Can meet tight deadlines, and must be keen to details.
Work closely and efficiently as a team with driver communications, operations, creative and marketing colleagues to ensure the work/campaign are delivered on time and on brief
Editorial function - proof-reading and editing communications suitable for publishing
Support local campaigns and communication needs for different projects (ad-hoc or otherwise)
Crafting narrative and messaging to deliver clear and impactful communications and campaigns
Crafting clear and well-written messages quickly
Ensure that the messaging, narrative and tonality is in line with Grab’s Brand Guidelines
Assist in proofing for proper grammar, style, syntax, punctuation, and spelling.
Implement and publish communications/campaigns through various tools and medium (in-app, SMS, social media, blog, etc)
Research feasibility and implementation of new communications channels
Partner with insights and data analytics to build automated communications in all stages of the life cycle
Build driver lifecycle journeys
Bachelor's Degree in Communications or Journalism or any 4-year related course
With relevant work experience in content production and content management.
Knowledgeable in content marketing, (digital) marketing, mobile marketing, and launching campaigns
Must be knowledgeable about transport, cars and the automotive industry
Preferably knows how to drive a car or motorcycle
Excellent written and verbal communication skills
Fluent in speaking, writing in Bisaya, Filipino and English language.
Attention to detail and accuracy
Problem analysis and problem-solving skills
Excellent time management skills.
Proactive and self-starters, and has a high degree of personal responsibility
Enjoy working as part of a team.
Proficient in Microsoft/Google productivity tools.
Familiar with WordPress CMS preferred but not required.
Expert knowledge of spelling, punctuation, syntax and grammar rules.
Comfortable hitting project deadlines.
Value constructive criticism. Comfortable multi-tasking as a key player on a variety of projects (if necessary.)
Handle themselves in a pleasant, personable manner (in-person, phone, and email
We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.
Grab is an equal opportunity employer. We owe our success to the talents of our globally-diverse team and the varying perspectives they add to our thriving community.
Grab does not accept unsolicited resumes sent by recruiting agencies. Please do not forward resumes to our job postings, Grab employees or other parts of the business. Grab will not be liable to pay any fees to agencies for candidates hired as a result of unrequested resumes.