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Sovereign’s Capital
Sovereign’s Capital

Commercial Lead, SMB Merchants (Long-tail)Singapore



Posted on Thursday, October 19, 2023

Get to know the team:

The Singapore Operations team oversees, shapes and grows the business in Grab Singapore. We contribute towards Grab’s vision of being Southeast Asia’s superapp by providing everyday services that matter most to consumers in Singapore. We develop and execute business strategies that help us achieve our vision in serving our community.

As part of the Singapore Operations team, the Grab Merchant team looks at connecting Singapore customers to the vast array of merchants (from the familiar favorites to the up and coming stars) within our sunny island-home of Singapore, through our many delivery-partners.

Get to know the role: 

As the Lead of the Grab Merchant Centre (GMC),  you will be responsible for growing GMC’s revenue. This includes leading a team to establish strong business relationships with long-tail merchants to increase their engagement and spending with GrabFood and GrabMart through new programmes and initiatives. 

The day-to-day activities: 

  • Working with the Director of SMB Merchants on the business development strategy for long-tail merchants

  • Strategizing a strong business plan to chart the direction for Grab’s long-tail merchant strategy for the next 1 to 3 years. This includes ideating new programs and initiatives to maximize the use of the physical GMC

  • Drive growth in key accounts as measured by Grab Marketing Services, Ads, and  GMV

  • End to end deal managing (including working with One Grab teams including regional merchant team, transport, operations, marketing, and product to ensure the success of the partnership)

  • Develop strong relationships with key partners that fit into our go-to-market strategy

  • Develop in-depth merchant analyses on merchant data for pitches and business reviews 

  • Drive operational excellence by working with the merchants and operations teams

The must-haves:

  • Bachelor (or above) degree in Business/ Management or equivalent

  • Minimum 4-6 years (for account manager role) or experience in sales, business development, partnerships, or equivalent role

  • Team management experience an added advantage

  • Experience in F&B industry is a plus

  • Excellent communication skills in both written and spoken English proficiency in Mandarin is an advantage 

  • Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs

  • Ability to fuse business, strategy, finance and legal concepts to lead complex, multi-faceted deals

  • Demonstrated ability to work effectively across internal and external organizations

  • Have a competitive edge and thrive in a team environment

  • Be very organized and communicate well

Our Commitment

We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers

Forward together

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Equal opportunity

Grab is an equal opportunity employer. We owe our success to the talents of our globally-diverse team and the varying perspectives they add to our thriving community.

Recruitment agencies

Grab does not accept unsolicited resumes sent by recruiting agencies. Please do not forward resumes to our job postings, Grab employees or other parts of the business. Grab will not be liable to pay any fees to agencies for candidates hired as a result of unrequested resumes.