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Sovereign’s Capital
Sovereign’s Capital

Lead Product Manager - Grab SupportVietnam



Product, Customer Service
Posted on Wednesday, October 11, 2023

Life at  Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know the Team

The Grab Support tech team is a passionate team responsible for the user support experience at scale. We make an impact by empowering our internal users to serve consumers and partners across the region. Our team is made up of cross-functional team members across product, engineering, design, data science, analytics, and business. We are looking for experienced individuals who are user-centric and data-driven, able to think holistically and creatively, communicate well, and are great team players. We like creative hustlers, people who can think outside the box, influence, and get stuff done even if it seems impossible. We work fast, push the boundaries, and try new things. Sometimes they don’t work, so we embrace learning from failures and a culture of lifelong learning.

Get to know the Role

  • Be the pod leader for a group of engineers, designers, analysts and be responsible for the team and its objectives

  • Define and create the product strategy and roadmap for your problem space

  • Collaboratively solve for high impact problem statements by identifying solutions and driving it from idea to development to rollout and experimentation

  • Be the champion for excellence in user experiences and product quality

  • Define and track against success that measures the impact of your work

The Day-to-Day Activities

  • Developing and maintaining user support platforms that empower our internal users to support consumers and partners across the region

  • Collaborating with engineering and design to develop and maintain a prioritized product backlog, and execute on delivering great end-user and internal user experiences

  • Defining and communicating product requirements and specifications by thinking creatively and rigorously about problem-solving

  • Partnering with business counterparts and other stakeholders on well-defined go-to-market plans

  • Launching minimum lovable products based on quantitative data and a qualitative understanding of user behaviour

  • Defining success metrics and consistently measuring the impact of your work

The Must-Haves

  • 5+ years of experience as a product manager in technology or technology platforms.

  • Demonstrated ability to independently operate in a complex and ambiguous environment, constructing clear strategies and roadmaps supported by analysis and data from loosely defined priorities and goals.

  • Demonstrated success in creating and managing products through the full software product lifecycle.

  • Degree in computer science, software engineering, information technology, business, or a related field.

  • Excellent verbal and written communication skills and the ability to articulate complex concepts and strategies to all levels from executive leadership to engineering and operations.

  • Passion for the tech industry and building delightful product experiences with an ownership mindset to learn, influence, and not shy away from hard stuff to meet objectives.

  • Be a team player, live our values, and contribute to the broader objectives of Grab to achieve our mission to create economic empowerment for the people of Southeast Asia.

  • Fluent in English, written and spoken.

Our Commitment

We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.

Forward together

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Equal opportunity

Grab is an equal opportunity employer. We owe our success to the talents of our globally-diverse team and the varying perspectives they add to our thriving community.

Recruitment agencies

Grab does not accept unsolicited resumes sent by recruiting agencies. Please do not forward resumes to our job postings, Grab employees or other parts of the business. Grab will not be liable to pay any fees to agencies for candidates hired as a result of unrequested resumes.