City Manager, PontianakIndonesia
Life at Grab
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.
Get to know the Team
Dynamic team who provides you with the environment to grow and better career.
Get to know the Role
Your job is to support our local sales team in growing and train the team to ensure that sales goals are exceeded.
The Day-to-Day Activities
Relationships building: continuously engage our merchants and listening to their needs, feedbacks, and stay in close communications
Marketing campaign and promotions design: Craft a compelling campaign by leveraging co-marketing partnership with our partners to bring value to our customers, which also drive more values back to our partners
Driving growth and Higher ROI: Ensure the partners are growing with you and the company.
Take a data driven approach to estimate ROI and KPI analysis for each partner in order to grow basket size and create loyal customers.
Ensuring consistency and quality: Have the greatest interest to make sure partners are also maintaining service and food quality consistency.
Liaising with operations, customer service and partners to ensure issues are resolved over email, phone, or in person.
Cross-functional relationship: Work with our product, operations, and merchant acquisition teams to make sure merchants have the best possible experience
Managing team performance: You will be working with a team from a very early stage. It’s crucial to help build the team, tools and processes needed to serve, retain and grow our most important merchants
Set prioritization for the team. You will be responsible to set up your team priority and schedule on day to day and weekly basis
Minimum of 4-5 years of sales, business development, or account management
Experienced in handling and dealing with partners (account management experience)
An exceptional track record of driving revenue through partnerships
Multi-tasking and able to work under pressure and constantly changing environment
Proficient in English is a plus
Passion for the on-demand delivery space, and food delivery in particular
Comfortable to work using laptop and internet
Great communication and negotiation skills
Ability to work with fundamental data processing tools such as excel and spreadsheet
Location in Pontianak
We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.
Grab is an equal opportunity employer. We owe our success to the talents of our globally-diverse team and the varying perspectives they add to our thriving community.
Grab does not accept unsolicited resumes sent by recruiting agencies. Please do not forward resumes to our job postings, Grab employees or other parts of the business. Grab will not be liable to pay any fees to agencies for candidates hired as a result of unrequested resumes.