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Senior Analyst, People Experience (Benefits Operations)Philippines,

Grab

Grab

IT, Accounting & Finance, People & HR, Operations
Philippines
Posted on Wednesday, September 13, 2023

Life at  Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know the Team

We are a small but mighty and collaborative team whose mandate is to build a forward looking and future ready people function at Grab. We are also a relatively new team that is looking to punch above its weight and create a positive impact quickly while having fun.

Get to know the Role

The People Experience Analyst is an exciting new role that sits under the new People Experience team, whose mandate is to ensure that we scale our processes and employee experiences as we grow the company.

The role will focus on operationalizing our HR processes and finding innovative ways to scale them while ensuring that the employee experience is at the forefront. You will also own processes as a process owner responsible for the day to day operations. 

As a result, you will often be the face of Pops (People Operations) and seen as a respected advisor, a friendly face with a reputation for your passion in out serving our employees and managers.

The Day-to-Day Activities

Rest assured your days at Grab will never be mundane, considering the growth we’ve had. As a critical member of the People Experience team, your responsibilities will include some, if not all of the following:

  • Own the day to day operations of our Benefits processes across the region 

  • Support Regional Benefits team in the launch of new benefit programmes

  • Maintain relationships with local vendors to ensure smooth delivery of benefit programmes to employees and optimising benefits dollars

  • Ensure on time delivery of our services 

  • Solve tickets in relation to employee queries, data changes on Workday and other systems

  • Track and use data to ensure process effectiveness and improvements

  • Provide benefits analysis and insights to the Regional Benefits team.

  • Work with cross functional teams on various projects to enhance the employee experience and data integrity in our systems

  • Continually build operational rigour in our processes and systems

  • Delight employees and stakeholders with proactive thinking with regards to complex business problems

  • Partner with a number of stakeholders as an advisor and partner to come up with creative but simple solutions for our processes

  • Drive compliance and governance around data in our systems

  • Coordinate and manage benefits communications and engagement activities

The Must-Haves

The People Experience Analyst is an important role and to be successful, we are looking for someone with a pleasant personality who has:

  • At least 1-  5 years of experience in benefits administration and operations

  • Knowledge of statutory benefits and labour regulations across South East Asia

  • Experience in handling a high volume of employee queries with empathy

  • Has a bias for action and is able to execute with a customer centric mindset

  • The ability to partner with cross functional stakeholders and navigate ambiguity 

  • Ability to balance the needs of the stakeholders (scope of work, conditions of satisfaction, success criteria),

  • Strong data skills and the ability to manipulate data and identify trends 

  • Process excellence experience in HR operations / six sigma certified will be an added advantage

  • Understanding of change management principles and has driven change management and training activities successfully

  • Demonstrated ability to multitask, manage multiple projects and perform effectively under pressure independently

  • Great presentation skills and ability to engage audiences

Our Commitment

We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.

Forward together

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Equal opportunity

Grab is an equal opportunity employer. We owe our success to the talents of our globally-diverse team and the varying perspectives they add to our thriving community.

Recruitment agencies

Grab does not accept unsolicited resumes sent by recruiting agencies. Please do not forward resumes to our job postings, Grab employees or other parts of the business. Grab will not be liable to pay any fees to agencies for candidates hired as a result of unrequested resumes.