Associate, Regional Sales Ops & Analytics, Grab For BusinessMalaysia
Life at Grab
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.
Get to know the Team
As a member of Grab, not only will you bring your skill sets to drive your team forward, but you will also develop your untapped potential and be inspired by some of the most amazing minds in the industry. Our team consists of both young and experienced individuals who are tenacious, motivated and energized by the fact that we exist to make a change - have a societal impact in Southeast Asia.
Grab for Business is the B2B SaaS team within Grab that helps to simplify business transportation, corporate food & package deliveries as well as related services for companies across Southeast Asia. We actively engage with top companies and top brands across the region and it is imperative that we drive efficient commercial operations within our organisation. To this end, we are looking for a strong Associate - Regional Sales Ops & Analytics in our Grab For Business team to contribute towards a robust commercial & account operations organisation that will cater at scale to an expanding portfolio of corporate clients.
To perform this role well, the candidate needs to have strong communication capabilities, attention to detail, ability to create and follow processes, data analysis capabilities and a track record of exceeding expectations.
Get to know the Role:
You will report to the Regional Manager - Sales Ops, Analytics, and CRM and be part of the regional Grab for Business team, assisting in building up Grab’s B2B business.
You will work with multiple cross functional teams including but not limited to Grab for Business management team, Sales and Key Accounts, Channel Partners team, Commercial Ops, Regional & Country Finance, FP&A, Grab Support etc.
The Day-to-Day Activities:
Explore, develop and drive the implementation of strategic initiatives to improve commercial performance, analytics frameworks and sales efficiency for the business.
Build, manage and update B2B lead generation channels to the next level, and drive business growth with end-to-end ownership of Sales Ops and Go-To-Market projects from the ideation stage to goal attainment.
Collaborate with multiple cross-functional teams (Marketing, Demand Generation, Sales team) to deliver clear actionable business insights, propose sales strategy based on data analytics, and drive overall GMV and revenue growth.
Design, implement and optimize lead generation processes for Grab For Business products and Grab services across all critical steps of the customer journey.
Acquire, monitor, present and troubleshoot database management and analytics from primary or secondary data sources for the Grab For Business organisation.
Provide critical business support by developing effective reports and tracking dashboards for business teams in all Grab markets.
Utilise systems such as Salesforce CRM, Salesforce Pardot, SQL, Holistics and Tableau to identify insights and make recommendations to sales & commercial teams.
Export tracking data to CRM system for lead tracking and analysis
Apply statistical analysis for ad hoc projects in order to inform marketing and sales decision makers
Develop actionable insights and analysis to make recommendations on key strategic decisions
Work with data quality team to identify opportunities to record and track data for reporting consistencies across systems
Collaborate with Marketing team to generate integrated channel reports for distribution and analysis
The Must-Have requirements:
Education: Bachelor’s Degree (Quatitative Majors preferred, e.g. Engineering, Science)
Work Experience: 2-4 years of hands-on, technical and operational experience working in a business CRM role dealing specifically with Salesforce for a B2B, SaaS, tech startup or established company.
Proficiency in SQL: The candidate should have a strong understanding of SQL Query fundamentals and be able to retrieve information from relevant databases to guide decision-making. Experience with SQL for data analysis is also important.
Project Management Skills: The candidate should have a solid understanding of project management tools and skills. They should be able to prioritize tasks efficiently and manage end-to-end GTM strategy for Business Profile product and feature related launches, and growth initiatives.
Analytical Thinking: The candidate should have strong analytical thinking skills, with the ability to perform impact sizing for each request (product/non-product) and to focus on achieving business priority.
Ability to work independently and move rapidly with self-driven initiatives that increase the operational efficiency of the business.
Communication: Strong and effective communicator with good presentation and speaking skills who can verbally and visually articulate their point of view clearly and succinctly.
Ambitious, self-driven and highly motivated individual who can work well in a startup VUCA (Volatile, Uncertain, Complex, Ambiguous) environment. Should have demonstrated integrity and respect in the performance of their duties.
The Good-to-Have requirements:
An updated Salesforce Sales Cloud Consultant Certification is advantageous.
Experience with Marketing Automation tools such as SalesForce Pardot, Campaign Monitor etc.
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Grab is an equal opportunity employer. We owe our success to the talents of our globally-diverse team and the varying perspectives they add to our thriving community.
Grab does not accept unsolicited resumes sent by recruiting agencies. Please do not forward resumes to our job postings, Grab employees or other parts of the business. Grab will not be liable to pay any fees to agencies for candidates hired as a result of unrequested resumes.