Process Development AssociateThailand
Life at Grab
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.
Get to know the Team
The GrabFood Strategy team is one of the core functions that strategically drive Grab delivery businesses. As a Merchant Empowerment team, under the Grabfood Strategy team, we are responsible for transforming big datasets into practical recommendations and helping key stakeholders plan and execute their business strategies effectively. We are the thinking partner, the consultant, and the expert for operational improvement for internal teams. Our impacts are significant, ranging from helping merchants grow more sales through our products and campaigns, to innovatively curating the best offers and eating experiences for our customers. If you are looking for a fast-paced and challenging environment, and an opportunity to deep dive into Thailand’s and Southeast Asia’s food delivery industry, this place is for you.
Get to know the Role
We are looking for a Grabfood Merchant Empowerment Associate with excellent operation improvement skills and growth mindset to initiate, supervise, or manage merchant-related operation flows for projects that are the pillars of GrabFood’s business. Your scope will be a balance of operation improvement, data analytics, and project management, where you will work closely with key stakeholders to understand the business directions and operational requirements, and provide operation flows that efficiently move the projects towards success, while ensuring optimal cost-efficiency, productivity, and seamless user experiences.
The Day-to-Day Activities
Act as an Operational Excellence Center to initiate, supervise, and manage merchant-related operation flows and implementation plans, evaluate the success, cost effectiveness, and user journeys, and come up with recommendations for improvements
Deep dive, analyze, and turn live data into meaningful insights, and transform insights into practical recommendations for operational improvements, including increasing productivity and reducing overall operation costs
Lead the execution recommendations to key stakeholders, and ensure that all resources utilization is highly efficient and that all projects are completed in a timely manner Collaborate closely with country and regional teams to develop and plan for experiments and roll out new features and initiatives that improve business performance and efficiency Provide strategic training sessions and materials to related stakeholders, including KAM and sales team, on project implementation plan, operation flows, or product features.
A Bachelor’s degree or above in Business Administration, Economics, Engineering, or in a relevant field with a strong academic track record
1 - 2 years of work experience in financial services, management consulting, technology firms, or fast-paced working environment in strategy, business development, or operation management. Fresh grads with highly relevant experiences will be considered
Solid operation planning, management, and improvement skills, with an attention to detail and structure
Excellent PMO, communications, and presentation skills, with good English proficiency
Proficiency in Excel/ is required, experience with SQL/R/Python is a plus
Passion to solve problems, with strong quantitative, creative, data analysis and project management skills
Flexibility, passion, and energy to excel in a fast-paced team environment, while also being able to work independently
We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.
Follow us and keep updated!
Grab is an equal opportunity employer. We owe our success to the talents of our globally-diverse team and the varying perspectives they add to our thriving community.
Grab does not accept unsolicited resumes sent by recruiting agencies. Please do not forward resumes to our job postings, Grab employees or other parts of the business. Grab will not be liable to pay any fees to agencies for candidates hired as a result of unrequested resumes.