Senior Data Analysis, Collection StrategyMalaysia
Life at Grab
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.
Get to Know the Team
The Regional Collections team is a young/established/longstanding team responsible for supporting collection strategy, Training, QC, data, and analytics across all markets and all segments. We make an impact by making portfolio quality levels within the target. Our team is made up of diverse, talented, and highly motivated professionals who are committed to innovation, collaboration, and delivering exceptional results. If you are looking for a dynamic and supportive environment where you can grow, learn, and make a significant impact, then you should join our team!
Get to know the Role
We are looking for an Assistant Manager of the Regional Collections Strategy team to handle all the data-related processes in the Collections area. We believe a successful candidate has data analysis, statistical knowledge, communication, and problem-solving skills, but if you believe you have what it takes then we’d love to hear from you either way.
The Day-to-Day Activities:
Responsible for all regular reports and adhoc collection related analysis for all countries.
Ensure agent incentive is computed and paid correctly as per the incentive scheme.
Work closely with country collection managers and data team for all data-related inquiries and risk for LI and repayment rate targets.
Provide support in designing and executing dynamic collection strategies for the backend (late, DPD >90+) collections. Ensure qualified accounts are endorsed to External collection agency (ECA) monthly and track their repayment and performance.
Monitor backend strategies and ensure operations are up and running in all 6 countries.
Assist country collection managers in preparing and forecasting budgets (e.g., number of agents, collection activity cost - SMS, Telco, Incentive, LOD, among others).
Bachelor’s degree in any field, relevant education will be an advantage.
A minimum of 3 - 5 years of equivalent experience in financial institutions or debt collection companies or tech-company.
Must know how to use MS Office, Gsuite (Gsheet, Gslides), Tableau, and JIRA.
Strengths in problem-solving, ability to work effectively in a deadline-driven work environment, attention to detail, and ability to multitask.
Ability to work in an ever-changing environment.
Ability to work with many stakeholders belonging to different countries and departments.
Ability to connect the dots quickly and report what could have gone wrong.
Good verbal and communication skills.
MS SQL coding skills are good to have.
Lending and Collections background – Understand Lending/collections metrics, activities, strategies, workflow, and systems.
Understand the end-to-end strategy, code, test, and release to Production.
Ability to work with multiple systems -dialer, collections software, and debug issues.
We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.
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