Driver Management AssociateThailand
Life at Grab
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.
Get to know our team:
You will be a member of the Driver Operations and Community team which is one the core functions of managing supply over 100K across the country. We have taken care of our drivers since day one and ensure “Best in class Driver platform experience” with the effective and efficient work result. Work here is inter-disciplinary – a combination of strategy initiative, data analyzing and operation.
If you are looking for hands-on, end-to-end experience, professional development and advancement opportunities, here comes the right place!!
Get to know the role:
We are looking for a Driver Management Associate to create communication to our Grab driver. We believe a successful candidate has excellent communication skills with a flair for creativity and storytelling, but if you believe you have what it takes then we’d love to hear from you either way. This role is required because we need to develop effective communication strategies, creating engaging content, and fostering a strong sense of community and support among the drivers to turn complicated contents into easy and understandable content to reach the intention of our communication. In return, you will get an opportunity to be at the forefront of our mission to provide good communication to our drivers and professional growth or career advancement within the organization. Furthermore, you will also have the opportunity to work with a diverse and dynamic group of individuals who are energetic and passionate about revolutionizing the transport industry and achieving the best possible results.
Initiate online activities or ad hoc campaign to build strong relationships with driver partners and build positive sentiment on online and offline
Analyze metrics to determine the output and value of results and use the data to build on communications and engagement plans.
Create a content strategy on a variety of platforms including websites, blogs and social media to expand a company’s communications in a way that achieves certain goals like traffic or product adoption.
Develop and manage communications requests/campaigns and delivery with detail oriented, responsible, able to work under pressure and under deadlines.
Utilize effective communication tools and medium (in-app, SMS, social media, blog, etc.) for publishing communications/campaigns.
Ensure overall communication is met through planning and collaboration with the internal team.
Corporate and work closely with the graphic design and production team to ensure effective communication.
Also work closely with the Driver Community team and other departments (Creative, Operations, Marketing) to ensure tasks are aligned with business needs and minimize the risk of misunderstandings.
Support local strategic projects and communication needs for different projects (ad-hoc or otherwise)
Analyze campaign and content performance on feed and be able to identify solutions on how to improve upon
The must haves:
Having experience as a hands-on content writer with education background from Marketing, Creative, Journalism & Communication, or any related field (New grads are welcome)
Excellent written and verbal communication skills (both Thai and English)
Critical thinking, leadership skills and own opinions to drive the business forward in a fast-paced environment.
Positive mindset and innovative approach to problem-solving
Enjoy working as part of a team with collaborative and fun environment
Start-up attitudes! – willing to work hard to get things done.
Our Commitment :
We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.
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Grab is an equal opportunity employer. We owe our success to the talents of our globally-diverse team and the varying perspectives they add to our thriving community.
Grab does not accept unsolicited resumes sent by recruiting agencies. Please do not forward resumes to our job postings, Grab employees or other parts of the business. Grab will not be liable to pay any fees to agencies for candidates hired as a result of unrequested resumes.