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Sovereign’s Capital
Sovereign’s Capital

Digibank Malaysia Project - Banking Ops - Card Operations (Run Team)Malaysia



Posted on Tuesday, May 23, 2023

Grab is leading a consortium for Digital Bank license and build a bank with the right foundation - using data, technology and trust to solve problems and serve customers. We have big dreams to unlock and financial inclusion for people in our region is just one. If you have what it takes, help build our new Digibank with us.

Get To Know the Role

We are living in exciting times. Technology is reshaping how we live and we want to use it to redefine how financial services are offered. Grab DIGIBank has big dreams to build a digital bank with the right foundation - using data, technology and trust to solve problems and serve customers.

We are incredibly excited to build an Operation model powered by data and technology. If you love a challenge, are passionate about finding new ways to apply advanced data analytics and digitalisation to transform the way we serve customers, you will fit right in !

What will you do?

  • Be our subject expert in our Card Operations.

  • Collaborate with product, customer experience and business to create a robust operation process that delight our customers where it matters most.

  • Use advanced data analytics to explore operations issues/opportunities, uncover insights and/or identify targeted areas for efficiency improvement and risk mitigation.

  • Ensure day-to-day operations comply with the regulatory and internal requirements.

  • Leverage on technology to drive high degree of digitalisation and scalability.

  • Analyse potential pitfalls across the process cycle for product launches and system roll out, which may impact operations effectiveness.

  • Drive higher degree of effectiveness of control measures. Use big data analysis to discover patterns and potential hot spots

  • Drive iterative process improvements and work closely with cross functional teams to close the process risk gaps.

The Must Haves

  • Passionate about solving problems – possesses a relentless need for investigation and data exploration. Use your problem-solving skills to foresee obstacles and proposed changes to the operation process.

  • At least 3 years of experience in Card operations, journey mapping and process optimization

  • Strong foundation in design thinking and human centric methodologies

  • A thorough understanding of the latest process enhancement strategies and experience applying them

  • A sharp eye for identifying weak points in processes and work flow structures.

  • A strategic and analytical mindset as you will have to critically evaluate individual processes and iterations, then synthesize their insights

  • An excellent communicator with top-notch presentation skills as you will often hold presentations, lead brainstorming sessions and trainings, and create reports

  • Must be organized and committed to meeting deadlines as you will spearhead both the planning and implementation

  • Comfort in dealing with ambiguity and operating in a fast-changing, unstructured environment

  • Leadership and mentoring skills.

  • Confidence in your abilities to lead organizational change.

Forward together

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Equal opportunity

Grab is an equal opportunity employer. We owe our success to the talents of our globally-diverse team and the varying perspectives they add to our thriving community.

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Grab does not accept unsolicited resumes sent by recruiting agencies. Please do not forward resumes to our job postings, Grab employees or other parts of the business. Grab will not be liable to pay any fees to agencies for candidates hired as a result of unrequested resumes.