Digibank Malaysia Project - Lead, Banking OperationsMalaysia
Get to know our Digital Bank Team:
Grab is leading a consortium for Digital Bank license and build a bank with the right foundation - using data, technology and trust to solve problems and serve customers. We have big dreams to unlock and financial inclusion for people in our region is just one. If you have what it takes, help build our new Digibank with us.
Get to know the role:
We are living in exciting times. Technology is reshaping how we live and we want to use it to redefine how financial services are offered. Together, we have big dreams to unlock and financial inclusion for people in our region is just one. We want to build a digital bank with the right foundation - using data, technology and trust to solve problems and serve customers.
We are looking for a Banking Operations Lead. He/she will be responsible for managing the teams handling the day-to-day processes related to banking operations, onboarding, AML & Sanction controls and fraud operations.
Duties and Responsibilities
Provide oversight of the teams in day-to-day operational activities in banking operations, onboarding, AML & Sanction controls and fraud operations
Provide quality coaching for the teams
Ensure all assigned cases are processed in accordance to operational manual and standard operating procedures and within established SLAs.
Ensure processes are performed in compliance with the Bank’s standards and regulatory requirements
Collaborate with regional operations of Grab DigiBank and any other relevant teams in the region to review new, existing or potential operational processes, complaints and queries and ensure they are reviewed, resolved and implemented.
Regularly identify pain points and review operational insights of the process and work closely with the regional operations of digital bank to recommend/drive enhancements where possible
Ensure all errors/incidents are appropriately escalated and documented
The role required candidate to manage potentially multiple markets
Diploma or university degree
At least 10 - 15 years of relevant banking experience in banking operations/onboarding/AML & sanction controls/fraud operations
At least 5 years of relevant experience in managing a few teams
Able to work independently and in a team
Hardworking, self-driven, highly motivated and meticulous individual
Possess strong leadership with excellent communication, analytical, and problem solving skills
Being agile and able to work in a fast-changing environment, while possessing a positive attitude and can-do spirit
Ambitious, self-driven and highly motivated individual who can work well in a startup VUCA (Volatile, Uncertain, Complex, Ambiguous) environment. Should have a deep desire to excel and develop a career in a fast growing tech company. Should have demonstrated integrity and respect in the performance of their duties
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Grab is an equal opportunity employer. We owe our success to the talents of our globally-diverse team and the varying perspectives they add to our thriving community.
Grab does not accept unsolicited resumes sent by recruiting agencies. Please do not forward resumes to our job postings, Grab employees or other parts of the business. Grab will not be liable to pay any fees to agencies for candidates hired as a result of unrequested resumes.
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