Emergency Response Assistant ManagerPhilippines
Life at Grab:
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour, and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.
Get to Know the Team:
Move It Safety and response team is responsible for all safety-related aspects of the platform.
As a team, we also help influence the overall strategic direction of the company by supporting the top management with safety insights and advisory.
Successful candidates will work on multi-dimensional and cross-functional projects, with our regional teams and external partners to tackle real-time issues, to deliver the safest experience for all our users on our platform.
Get to Know the Role:
Platform safety is Move It’s number one priority and you will be required to manage and influence stakeholders across the different functions and business verticals, both existing and emerging, to ensure that we deliver a safe experience for all users. Successful candidates will work on multi-dimensional and cross-functional projects to tackle real-time issues. Platform safety is not to be confused with workplace/occupational health and safety. We are focused on our external users - from drivers to passengers; merchants to consumers - and we seek to create a safer everyday for all of them as Grab grows to become an everyday superapp.
The Day-to-Day Activities:
Conducts investigations, inspections and reports crime and emergency matters to stakeholders.
Lead safety incidents investigation.
Be on call to visit scenes of accidents and hospitals, if required, and deliver assistance to the victim.
Support strategic projects and partnerships with law enforcement agencies, government agencies, and other organizations that are aimed to improve and strengthen safety standards and shape the overall safety culture of the community.
Assist in developing and managing appropriate policies in handling situations and request related to law enforcement engagement and investigations
Excellent interpersonal skills to liaise effectively with the victim, management, law enforcement bodies, and other government agencies.
Excellent oral and written communication skills in English and Filipino.
Investigation skills are an advantage.
Sound understanding of legislative issues.
Familiarity with local laws and road safety standards
We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.
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Grab is an equal opportunity employer. We owe our success to the talents of our globally-diverse team and the varying perspectives they add to our thriving community.
Grab does not accept unsolicited resumes sent by recruiting agencies. Please do not forward resumes to our job postings, Grab employees or other parts of the business. Grab will not be liable to pay any fees to agencies for candidates hired as a result of unrequested resumes.
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