Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know the Team

The Marketplace & BI team drives the business forward by strategically managing the dynamics between consumers (passengers and eaters), driver-partners, and merchants to ensure a healthy and growing marketplace. Using a data driven approach, the team optimizes marketplace performance and grows marketplace output through various market levers (e.g. pricing, consumer promotions, driver-partner incentives etc).

Get to know the Role

The Marketplace & BI Senior Associate role is a balance of strategy (e.g. what’s the right price for a service), analytics (e.g. what data is needed to determine if the current price is too high/too low) and stakeholder management (e.g. working with Marketing and Operations team to gauge the acceptance of a price tweak).

The Day-to-Day Activities

• Together with the Head of Marketplace & BI, strategize, experiment and execute various initiatives to sustainably grow the number of transactions in the Marketplace within a given budget

• Analyse issues impacting demand (consumer) growth in the business. This includes consumer segmentation, conversion funnel optimization, churn analysis etc

• Work closely with marketing to grow demand sustainably. This includes designing effective and efficient promo structures, managing the lifecycle of existing consumers, and targeting untapped consumer pools

• Work closely with Operations team to actively manage the balance of driver-partner supply & consumer demand to ensure service reliability, which might involve deploying market levers such as driver-partner incentives, demand shaping tools, and pricing tools

• Optimize driver-partner earnings via pricing & incentives structures to ensure that our driver-partners earn fair & competitive compensation for their work, improving productivity, and shaping supply behavior to meet the needs of the market

• Marketplace & BI team is the subject matter expert in terms of data analytics. This role also comes with the responsibility to provide consultation to other teams to empower them towards data driven insights and decisions.

• Take up data complex and needle moving analysis as and when required

The Must-Haves

• Solid analytical and critical thinking skills, with an attention to details and structure

• Keen to learn and passionate in problem solving

• Strong business sense and ability to articulate complex analyses to a wide range of audiences

• Driven by results and is proactive in achieving them

• Excel for Data Analytics skill is essential

• Working knowledge of SQL, Tableau, R, Power BI, Python and other data wrangling and visualisation tools is preferred but not essential

• Proficient in English communication and writing skills

Our Commitment

We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.