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Sovereign’s Capital
Sovereign’s Capital

Digibank Malaysia Project - Senior Application SpecialistMalaysia



Posted on Friday, March 17, 2023

The day-to-day activities:

  • Responsible for the installation, testing, deployment and maintenance of all applications

  • Responsible in ensuring all applications run smoothly, troubleshoot problems and resolve it on a timely manner or escalate to next level of support

  • Maintain an in-depth knowledge of application sets to become a Subject Matter Expert

  • Work with SaaS vendors on new features implementation, scheduled maintenance and resolve operational issues

  • Work with IT Systems team on systems integration

  • Point of escalation from the End User Services team on incidents, problems or service requests

  • Establish and document functional specifications, user guides and troubleshooting guides

  • Work closely with business owners to document all process and functional changes in compliance with change management procedures

  • Prepare test cases and strategies for unit testing and integration testing

The must haves:

  • At least 3 years of experience in IT applications environment that includes implementation and support

  • Experience in API for application integration

  • Experience in SaaS environment or cloud solutions

  • Critical thinking mindset and strong problem solving skills

  • Able to work in a fast-paced working environment

The nice-to-haves:

  • Experience in scripting skills, systems automation and API management

  • Strong in Agile SDLC delivery method

  • Ability to conduct training or explain to users with limited IT and applications knowledge

  • ITIL and/or COBIT certification or experience

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