The day-to-day activities:

• Responsible for the installation, testing, deployment and maintenance of all applications

• Responsible in ensuring all applications run smoothly, troubleshoot problems and resolve it on a timely manner or escalate to next level of support

• Maintain an in-depth knowledge of application sets to become a Subject Matter Expert

• Work with SaaS vendors on new features implementation, scheduled maintenance and resolve operational issues

• Work with IT Systems team on systems integration

• Point of escalation from the End User Services team on incidents, problems or service requests

• Establish and document functional specifications, user guides and troubleshooting guides

• Work closely with business owners to document all process and functional changes in compliance with change management procedures

• Prepare test cases and strategies for unit testing and integration testing

The must haves:

• At least 3 years of experience in IT applications environment that includes implementation and support

• Experience in API for application integration

• Experience in SaaS environment or cloud solutions

• Critical thinking mindset and strong problem solving skills

• Able to work in a fast-paced working environment

The nice-to-haves:

• Experience in scripting skills, systems automation and API management

• Strong in Agile SDLC delivery method

• Ability to conduct training or explain to users with limited IT and applications knowledge

• ITIL and/or COBIT certification or experience