Get to know the team:

• You will be part of an exciting team which is responsible for growing and managing the accounts of Enterprise Key Merchants for GrabFood Malaysia.

The Role:

• You will be managing a portfolio of F&B Enterprise Key Accounts with a focus on building lasting relationships and increasing profitability/revenue.

• You will be responsible for the pitching of marketing campaigns and selling of new products/programmes to existing and new merchants to drive growth.

• You will be assisting in elements of business identification, partnerships, account management, and execution strategy. You will be reporting to the Head of Enterprise Merchants, GrabFood Malaysia.

The Day-to-Day activities:

• Manage a portfolio of key chain restaurants with a focus on building lasting relationships and increasing profitability/revenue.

• Liaise with key merchants for merchants funded promo programs, partnerships, new products and new features.

• Identify bottlenecks and potential issues related to merchant operations and deliver solutions to these issues.

• Drive growth of key accounts by analysing data and developing initiatives to increase profitability / revenues aligned with country targets.

• Execute business improvement projects to create value for both merchants and Grab Malaysia.

• Evaluate strategic and partnership opportunities, performing a broad range of quantitative and qualitative analyses.

• Work across functions to tailor merchant specific needs (e.g. customized reporting, marketing support, integrations).

• Drive operational excellence by working with the merchants and operations teams.

The must haves:

• Demonstrated proficiency in Excel, Powerpoint, Power BI and all Google applications

• Bachelor (or above) degree in Business/ Management or equivalent (Good CGPA is a plus)

• Minimum 3-5 years (for an account manager role) or experience in sales, business development, partnerships or equivalent role

• Excellent written and spoken communication skills in both English and Bahasa Malaysia. Ability to speak in other languages and dialects such as Mandarin is an added advantage

• Demonstrate emotional ability, maturity, excellent manners and tact in dealing with merchant representatives

• Possess excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs

• Demonstrated ability to work effectively across internal and external organizations

• Have a competitive edge and thrive in a team environment

• Energetic, enthusiastic and calm even in a dynamic and fast paced environment

• A highly independent individual with excellent team-working skills

• Someone who lives by the mantra ‘play hard and work hard’ will be a good fit!

• Previous experience dealing with merchant senior management is an added advantage

• Past experience in successfully managing/leading a key accounts team is a plus