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Sovereign’s Capital
Sovereign’s Capital

Senior Key Account Manager, Enterprise MerchantsMalaysia



Sales & Business Development
Posted on Wednesday, March 15, 2023

Get to know the team:

  • You will be part of an exciting team which is responsible for growing and managing the accounts of Enterprise Key Merchants for GrabFood Malaysia.

The Role:

  • You will be managing a portfolio of F&B Enterprise Key Accounts with a focus on building lasting relationships and increasing profitability/revenue.

  • You will be responsible for the pitching of marketing campaigns and selling of new products/programmes to existing and new merchants to drive growth.

  • You will be assisting in elements of business identification, partnerships, account management, and execution strategy. You will be reporting to the Head of Enterprise Merchants, GrabFood Malaysia.

The Day-to-Day activities:

  • Manage a portfolio of key chain restaurants with a focus on building lasting relationships and increasing profitability/revenue.

  • Liaise with key merchants for merchants funded promo programs, partnerships, new products and new features.

  • Identify bottlenecks and potential issues related to merchant operations and deliver solutions to these issues.

  • Drive growth of key accounts by analysing data and developing initiatives to increase profitability / revenues aligned with country targets.

  • Execute business improvement projects to create value for both merchants and Grab Malaysia.

  • Evaluate strategic and partnership opportunities, performing a broad range of quantitative and qualitative analyses.

  • Work across functions to tailor merchant specific needs (e.g. customized reporting, marketing support, integrations).

  • Drive operational excellence by working with the merchants and operations teams.

The must haves:

  • Demonstrated proficiency in Excel, Powerpoint, Power BI and all Google applications

  • Bachelor (or above) degree in Business/ Management or equivalent (Good CGPA is a plus)

  • Minimum 3-5 years (for an account manager role) or experience in sales, business development, partnerships or equivalent role

  • Excellent written and spoken communication skills in both English and Bahasa Malaysia. Ability to speak in other languages and dialects such as Mandarin is an added advantage

  • Demonstrate emotional ability, maturity, excellent manners and tact in dealing with merchant representatives

  • Possess excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs

  • Demonstrated ability to work effectively across internal and external organizations

  • Have a competitive edge and thrive in a team environment

  • Energetic, enthusiastic and calm even in a dynamic and fast paced environment

  • A highly independent individual with excellent team-working skills

  • Someone who lives by the mantra ‘play hard and work hard’ will be a good fit!

  • Previous experience dealing with merchant senior management is an added advantage

  • Past experience in successfully managing/leading a key accounts team is a plus

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Equal opportunity

Grab is an equal opportunity employer. We owe our success to the talents of our globally-diverse team and the varying perspectives they add to our thriving community.

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Grab does not accept unsolicited resumes sent by recruiting agencies. Please do not forward resumes to our job postings, Grab employees or other parts of the business. Grab will not be liable to pay any fees to agencies for candidates hired as a result of unrequested resumes.