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Sovereign’s Capital
Sovereign’s Capital

Digibank Malaysia Project - Specialist, Business Architect, Onboarding Ops (Run Team)Malaysia



IT, Operations
Posted on Tuesday, March 14, 2023

Get to know the Team:

Grab is leading a consortium for Digital Bank license and build a bank with the right foundation - using data, technology and trust to solve problems and serve customers. We have big dreams to unlock and financial inclusion for people in our region is just one. If you have what it takes, help build our new Digibank with us.

Get to know the Role:

We are living in exciting times. Technology is reshaping how we live and we want to use it to redefine how financial services are offered. Grab DIGIBank has big dreams to build a digital bank with the right foundation - using data, technology and trust to solve problems and serve customers.

We are incredibly excited to build an Operation model powered by data and technology. If you love a challenge, are passionate about finding new ways to apply advanced data analytics and digitalisation to transform the way we serve customers, you will fit right in !

What will you do?

  • Be our subject expert in onboarding operations – ie e-KYC reviews, FAR & FRR audit

  • Collaborate with product, customer experience and business to create compelling operation process and work flow that delight our customers where it matters most.

  • Use advanced data analytics to explore operations issues/opportunities, uncover insights and/or identify targeted areas for efficiency improvement and risk mitigation

  • Ensure day-to-day operations comply with the regulatory and internal requirements.

  • Leverage on technology to drive high degree of digitalisation and scalability

  • Analyze potential pitfalls across the process cycle for product launches and system roll out to ensure all operation process are captured and developed.

  • Drive higher degree of effectiveness of control measures. Use big data analysis to discover patterns and potential hot spots

  • Drive iterative process improvements and work closely with cross functional teams to close the process risk gaps

The Must Haves

  • Passionate about solving problems – possesses a relentless need for investigation and data exploration. Use your problem-solving skills to foresee obstacles and make strategic decisions

  • At least 3 years of experience in onboarding operations, journey mapping and process optimization

  • Strong foundation in design thinking and human centric methodologies

  • A thorough understanding of the latest process enhancement strategies and experience applying them to daily operations.

  • A sharp eye for identifying weak points in processes and workflow structures.

  • A strategic and analytical mindset as you will have to critically evaluate individual processes and iterations, then synthesize their insights

  • Must be organized and committed to meeting deadlines as you will need to adhere SLA.

  • Comfort in dealing with ambiguity and operating in a fast-changing, unstructured environment

  • Confidence in your abilities to managed work with minimum supervision.

Forward together

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Equal opportunity

Grab is an equal opportunity employer. We owe our success to the talents of our globally-diverse team and the varying perspectives they add to our thriving community.

Recruitment agencies

Grab does not accept unsolicited resumes sent by recruiting agencies. Please do not forward resumes to our job postings, Grab employees or other parts of the business. Grab will not be liable to pay any fees to agencies for candidates hired as a result of unrequested resumes.