Digibank Malaysia Project - Senior Specialist, Fraud Risk and ControlsMalaysia
Get to know our Digital Bank team:
Grab is leading a consortium for Digital Bank license and to build a bank with the right foundation - using data, technology and trust to solve problems and serve customers. We advocate for customers, think in their shoes and embrace a strong sense of ownership and accountability to solve customer problems and pain points. We are obsessed with delivering “wow” experiences to win the hearts of our customers. If you have what it takes, help build our new Digibank with us.
Get to know the role:
Reporting to the AML & Fraud Operation Manager, the role is responsible for managing a team of Fraud Risk and Controls analysts, as well as assisting in developing procedures for the operation team. The overall objective of this role is to develop and manage a dedicated internal and external anti-fraud program at Digital Bank.
Assists in preparing anti-fraud policies, procedures and training materials as well as participate in the delivery of training.
Performing analytical investigation of fraud cases.
Solid understanding of fraud risks, and risk management processes in order to identify and monitor fraud risks within the organization.
Analyzes activity to detect and prevent fraudulent activity based on reports, alerts, or notifications from Fraud Management Tools and escalations.
Analyzes “False Positives” alert from Fraud Management Tools and to come out with enhancement plan for risk parameters to improve fraud catch rate.
Oversees and performs investigations regarding actual and suspected fraud activities, providing oversight and appropriate resolution to the business units.
Assisting in the development and implementation of the anti-fraud control activities both preventive and detective controls.
Measure team's KPIs and plan capacity and maintain focus on customer experience; as well as taking ownership of various projects.
Able to understand business intelligence data and be able to translate into individual team performance plans.
Collaborate with other stakeholders contributing to operational enhancements and ensuring compliance to BNM regulations.
Periodic review of all internal SOP to ensure all processes are documented and performed accordingly.
Any other duties assigned by the AML & Fraud Operation Manager.
The must haves:
Bachelor’s degree in a related field
3-5 years’ experience of experience in Fraud Risk Management and Controls for financial institutions/payments/cards/banks/e-wallets.
At least 2 years’ experience in managing a team.
Strong problem solving and decision-making skills, ability to constructively handle unexpected problems, with desire to do things better, to identify and set and strive for stretching goals.
Solid knowledge and understanding of overall Anti-fraud processes, policies and operations.
Must be the Subject Matter Expert for all Fraud Risk and hands-on on end-to-end processes.
Must be flexible, customer centric and can thrive in a team environment seeking feedback and open to development.
Ability to work in a high-volume, communicate results to management and in a fast-paced environment is required.
Proficiency in using Microsoft products such as Excel, PowerPoint, Word; and Google Suite.
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