Who We Are

At CloudFactory, we are a mission-driven team passionate about unlocking the disruptive potential of AI for the world. By combining advanced technology with a global network of talented experts, we make unusable data usable and inference reliable and trustworthy, driving real-world business value at scale.

We are a global community founded on the belief that meaningful work transforms lives. Our commitment to earning, learning, and serving fuels everything we do, as we strive to connect one million people to meaningful work.

Our Culture

At CloudFactory, we believe in building a workplace where everyone feels empowered, valued, and inspired to bring their authentic selves to work. We are:

• Mission-Driven: We focus on creating economic and social impact.
• People-Centric: We care deeply about our team’s growth, well-being, and sense of belonging.
• Innovative: We embrace change and find better ways to do things, together.
• Globally Connected: We foster collaboration between diverse cultures and perspectives.

If you’re ready to earn, learn, serve, and be part of a vibrant global community, CloudFactory is your place!

About the Role

We are seeking fluent Vietnamese speakers to assist in testing and improving an AI-powered chatbot system. This is a short-term, remote contract role spanning 3 days, requiring only a few hours of work per day. You will be required to call a U.S. phone number and interact with the chatbot in Vietnamese to evaluate its performance across a set of defined scenarios.

Key Responsibilities

• Place calls to a US-based phone number and interact with a chatbot in Vietnamese
• Complete a set of predefined test scenarios
• Accurately follow instructions for each test case
• Provide clear feedback on chatbot responses, including any errors or inconsistencies
• Document outcomes of each interaction as required

After each interaction, you will provide written feedback on the chatbot's responses, noting any errors, unnatural phrasing, misunderstandings, or areas for improvement.

Requirements

Essential

• Native or fluent Vietnamese speaker (written and spoken)
• Proficiency in English (spoken and written) to understand task instructions and provide accurate feedback
• Strong attention to detail and ability to follow structured testing scripts
• Good written communication skills for documenting observations and feedback
• Ability to evaluate how the AI communicates and collaborate (via feedback) to help refine prompts and improve system performance
• Ability to assess whether the AI effectively understands and fulfills a rider’s needs throughout the user journey.

Preferred

• Analytical mindset with the ability to assess conversational flow and identify gaps or inconsistencies in AI responses
• Capacity to provide clear, actionable feedback to improve chatbot accuracy and user experience