Join a leading AI company generating $40M in annual revenue, where innovation and growth are at the core of everything we do. We’re seeking a dynamic Revenue Operations Leader to drive and optimize our revenue processes, ensuring that every touchpoint in the customer journey contributes to our ambitious growth targets.

Position Overview:

The Sector Leader is responsible for managing strategic client relationships and executing growth initiatives within a designated sector. This role requires a deep understanding of industry challenges and expertise in aligning AI-driven solutions to deliver measurable value. The Sector Leader will act as a trusted advisor and account manager, ensuring customer satisfaction, driving revenue expansion, and collaborating with internal teams to deliver best-in-class service.

Key Responsibilities:

Strategic Account Management

• Develop and execute tailored account strategies to align client objectives with CloudFactory’s AI solutions, ensuring long-term value and retention.
• Identify opportunities for growth within existing client accounts, leveraging industry insights and data to drive expansion.
• Monitor client needs, industry trends, and competitive landscapes to position CloudFactory effectively.

Relationship Management

• Build and maintain strong, trusted relationships with executive stakeholders and key decision-makers within client organizations.
• Serve as the primary point of contact for client accounts, proactively addressing challenges and identifying opportunities for deeper engagement.
• Ensure high levels of client satisfaction by understanding business priorities and aligning solutions accordingly.

Revenue Growth and Performance

• Meet and exceed revenue targets by identifying upsell, renewal, and expansion opportunities within existing client accounts.
• Collaborate closely with sales and marketing teams to develop tailored solutions and proposals that address client needs.
• Track and report key performance metrics to measure account success and identify areas for improvement.

Cross-Functional Collaboration

• Work closely with internal teams—including sales, marketing, customer success, and product management—to ensure a cohesive approach to client management.
• Provide insights and feedback to product and service teams to enhance CloudFactory’s AI offerings based on client needs.
• Participate in strategic initiatives such as customer journey mapping, service optimization, and industry best practice sharing.

Customer Success and Experience Enhancement

• Align client objectives with CloudFactory’s strategic goals, ensuring measurable impact from AI solutions.
• Use customer data and insights to identify service gaps and recommend improvements to enhance customer experience.
• Develop and implement initiatives to improve customer engagement, satisfaction, and long-term loyalty.