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Sovereign’s Capital
Sovereign’s Capital

Technical Solutions Specialist



IT, Customer Service
Posted on Tuesday, January 2, 2024

We are in search of a highly skilled professional in the role of Technical Solutions Specialist to join our Business Applications team. In this integral role, you will be responsible for orchestrating a comprehensive examination of the technical implementation of internal business processes.

Your focus will be on ensuring strategic alignment, relevance, and scalability to business processes. The role involves evaluating the effectiveness of existing technical implementations, designing enhancements, and calculating cost-benefit ratios for technical debt versus refinement. As a driving force behind technical excellence, you will lead the deployment of improvements and continually optimize internal technical processes through iterative lifecycle management. Your expertise will be crucial in ensuring the efficiency and effectiveness of our technical infrastructure.

Furthermore, you will lead the in-depth review of the technical implementation of existing products within our business applications tech stack. This includes assessing their alignment with technical processes, evaluating their effectiveness, and determining scalability.

You will take a proactive role in designing and deploying new features or enhancements using in-app product capabilities or programmatically through API, scripts, and automation engines.

Your commitment to supporting ongoing technical optimizations, efficiencies, and effectiveness will be essential as you navigate the iterative lifecycle management framework.

Job Responsibilities:

1. Comprehensive Product Portfolio Knowledge:

  • Develop and possess an extensive understanding of our SaaS applications, deciphering technical processes and workflows within each application.
  • Orchestrate the development of an interconnected technology ecosystem across multiple SaaS applications, ensuring seamless integration aligned with strategic objectives.

2. Technical Product Knowledge

  • Cultivate and demonstrate an in-depth understanding of the technical intricacies of the company's SaaS offerings, both native and custom. Specialize in both native and custom solutions, overseeing the continuous development and enhancement of SaaS products, their associated workflows, and automation processes.

3. Systematic Technical Review:

  • Conduct systematic technical reviews of current configurations and integrations within our SaaS ecosystem, identifying areas for enhancement to optimize overall system and integration efficiency.

4. Automation Excellence:

  • Lead the design and development of advanced automation architectures to streamline and optimize SaaS products within our ecosystem and their relationship with each other.
  • Design, build, and implement robust automated workflows to enhance the efficiency of processes, both within individual SaaS products and across integrated platforms.

5. Integration Excellence:

  • Master the intricacies of integrations between SaaS products, specializing in creating cohesive and interconnected technological environments.

6. Coding Excellence:

  • Develop and deploy enhancements using a mastery of coding, scripting, API integration, and custom application development. Bring ideas to life through hands-on technical implementation.
  • Utilize coding expertise to script automation sequences, leveraging API capabilities and custom applications to create efficient and reliable automation solutions.

7. Custom App Development:

  • Develop and implement custom applications tailored to enhance automation capabilities and address unique challenges within our SaaS ecosystem.

8. Enhancement Deployment:

  • Spearhead the deployment of technical improvements, updates, and enhancements to business applications to ensure seamless integration of new features and functionalities while aligning with dynamic business requirements.

9. Innovative Technical Solutions:

  • Innovate technical solutions, whether it's introducing new features or enhancing integrations, to elevate the functionality and efficiency of our SaaS products.

10. Continuous Technical Optimization:

  • Drive continual technical optimizations, efficiencies, and effectiveness of internal business processes through iterative lifecycle management. Proactively identify and implement technical solutions for continuous improvement.

11. Adaptive Technology Portfolio:

  • Stay abreast of emerging technologies and proactively recommend new products to adapt the technology portfolio, aligning it with rapidly changing business needs. Contribute to the technological evolution of the organization.

12. Cross-Functional Collaboration:

  • Collaborate with cross-functional teams, internal or external to ensure seamless integration across departments on various initiatives and projects.
  • Provide technical support and guidance to facilitate optimal application usage, performance and reliability.

13. Technical Documentation:

  • Develop and maintain meticulous documentation detailing technical processes, enhancements, and integrations within the business applications area.

14. Monitoring and Evaluation:

  • Implement monitoring systems to evaluate the efficiency and effectiveness of technical implementations and processes governing them, making adjustments as needed.

15. Training and Knowledge Transfer:

  • Conduct training sessions and knowledge transfer initiatives for internal teams, fostering a comprehensive understanding of the technical intricacies developed within the business applications ecosystem.
  • Be the go-to expert for guidance and assistance on technical troubleshooting, addressing challenges proactively to ensure minimal disruptions.

16. Compliance and Security Measures:

  • Ensure strict compliance with industry standards and regulations. Implement robust security measures to safeguard business applications and its data and access.