Operations Coordinator
Administration, Operations
Durham, NC, USA · Chapel Hill, NC, USA · Raleigh, NC, USA
USD 55k-65k / year + Equity
About Acre
Acre is on a mission to create the best way to experience home ownership, built for how we live today. Buying a home hasn’t changed much in decades — buyers are expected to navigate a needlessly complex process, commit outsized amounts of capital, and bend their lives around a system built for the transaction rather than the person. We believe there’s a better way, and we’re building it: helping entrepreneurs preserve capital for their businesses, families relocate with confidence, growing households find more space, and people make housing decisions that improve both their quality of life and their financial future.
We’re past the idea stage — families are buying homes through Acre every week, realtors are referring clients, and we’ve surpassed $1 million in wealth created for our Residents while expanding into new markets. But we’re still early enough that the people who join now will help shape what Acre becomes. Our founders are seasoned entrepreneurs who’ve built and scaled companies before — this is a “startup with grown-ups.”
Our Culture & Who Thrives Here
This role is based in our Durham, NC office. We believe in-person collaboration, mentorship, and unplanned office conversations produce better work and faster learning, so this is not a remote position. Acre still moves with startup energy: priorities shift, processes improve, and we expect people to take ownership rather than wait for direction, to solve problems quickly, and to be comfortable with the technology (HubSpot, Slack, Google Workspace, AI-powered workflows) that lets a lean team punch above its weight. We hire for fit over credentials (a degree is preferred but not required) and look for people with exceptional communication, high empathy, intellectual curiosity, competitive drive, coachability, and strong judgment. In return, expect a team that recognizes talent, invests in your growth, and welcomes direct feedback; what we ask back is integrity, humility, hard work, and a builder’s mindset.
About the Role
Acre is hiring an Operations Coordinator to take immediate ownership of our transaction and onboarding processes. This role is explicitly structured to grow. If you're someone who executes well and naturally notices why a process breaks — not just that it broke — there is a defined path from hands-on coordination into redesigning the transaction workflow itself and evolving your role as our processes improve.
- Take full ownership of transaction coordination from contract through closing, including onboarding new Acre Residents
- Track every open transaction and proactively follow up with all parties (internal team, title, lenders, HOAs, vendors) to prevent delays
- Catch and escalate issues before they become missed deadlines or Resident-facing problems
- Build (or use) a simple tracking system so every transaction's status and next action is visible at a glance
- Communicate directly with Residents and Realtors, as needed — clear, professional, and proactive
- Document where and why the transaction process actually breaks — which handoffs fail, which external parties cause the most delay, which steps are ambiguous or undefined
- Propose fixes — automation, product/process changes, vendor integration, etc.
- Own Resident transitions end-to-end — from move-out notification through onboarding the next Acre Resident
- As required, field inquiries from current Residents related to contracts, maintenance, etc.
Note: Weekend work should be expected (real estate is often a weekend business) with flexibility during the regular work week.
What We're Looking For
- 2+ years in a transaction-coordination-heavy role: real estate transaction coordination, loan processing, property management, or similar
- Excellent follow-through and organization — nothing falls through the cracks on your watch
- Strong communication skills — you'll interact directly with Acre Residents and external parties like title and lending companies, Realtors, law offices, etc.
- Evidence (even informal) that you've noticed a broken process before and done something about it— not just executed around it
- Comfort with ambiguity — our context requires genuine problem-diagnosis, not just following instructions
- 2- or 4-year degree beneficial but not required
- Spanish language proficiency beneficial but not required
Compensation & Benefits
We expect the successful candidate to have a starting salary in the range of $55,000–$65,000, along with an equity grant — we believe in ownership, and that includes ownership of our company. Acre provides full medical, dental, and vision coverage plus a monthly HSA grant for employees, with subsidized coverage available for family members. We also offer flexible PTO and an option to contribute to a 401(k).
How to Apply
Please submit via this Typeform link the following:
- Resume
- Cover Letter
In addition, you'll answer the following questions:
- Why does Acre's mission resonate with you?
- Tell us about a time you made a team or workflow better than how you found it. What was the situation, how did you approach it, and what was the outcome?
- Acre embraces technology as a set of tools that help people become more effective. Tell us about a tool, technology, or process you have adopted that has improved your productivity, effectiveness, or impact. What did you learn from the experience?
You'll also upload a video, no more than 1 minute, telling us why you want to join Acre and why you'd be exceptional in this role.
We are not looking for polished presentations. We are looking for clarity, empathy, curiosity, and authenticity. We read and watch every application, and your answers matter far more than keyword matching, resume software, or where you went to school.
Join Us
Homeownership hasn't fundamentally changed in decades, and we're building the team that will change it. If this role sounds like the start of a rewarding adventure, we want to hear from you.