Company Description

About Grab and Our Workplace

Grab is Southeast Asia’s leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we’ve got your back with everything. Guided by The Grab Way and our four core values of Heart, Hunger, Honour, and Humility, we make a lasting difference for Southeast Asia by creating economic empowerment for everyone.

Job Description

Get to Know the Team

The team shapes and grows Grab's business by contributing to the vision of becoming Southeast Asia’s super app. The team provide everyday services that matter most to consumers in the Philippines. The team develop and implement business strategies that help achieve our vision of serving the community. The team believe in creating mutually beneficial collaborations with corporate partners to enhance their business offerings and positively impact the lives of customers.

Get to Know the Role

As the Account Management Team Lead, you will support our account management team in growing the business while also training the team to exceed key performance indicators (KPIs). Your role involves building strong relationships with merchants, managing their performance on GrabFood, and developing a high-performing Account Management Team through leadership, coaching, and technical and commercial knowledge sharing.

The Critical Tasks You will Perform

• You will build and maintain partnerships with merchants, managing their performance on the GrabFood platform.
• You will lead, coach, and support the Account Management Team, ensuring team members are equipped with technical and commercial knowledge, and fostering a transparent and motivating work environment.
• You will stay updated on market trends, industry changes, and competitor activities to revise and develop strategies that meet market demands and merchants’ needs.
• You will develop a comprehensive understanding of all products and services offered by GrabFood.
• You will support the team in achieving and exceeding KPIs by developing and implementing effective strategies.

Qualifications

What Essential Skills You will Need

• Minimum of 3-4 years of experience in sales management with a proven track record of success and strong team development skills.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Ability to build and maintain strong relationships with merchants, understanding their needs and matching them with GrabFood’s resources.
• Proven experience in leading and developing a successful sales or account management team, with strong coaching and mentoring skills.
• Good understanding of relevant industries, including payment products, customer dynamics, partners, and merchants. Experience in the F&B industry is an advantage.
• Ability to stay abreast of market trends and competitor activities to inform strategic decisions.
• Strong time management skills to handle multiple tasks and thrive in dynamic, fast-paced environments.
• Ability to work effectively in a team environment and independently when required.
• English proficiency is an advantage.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What we stand for at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.