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Strategic Operation Associate (Partner Acquisition)

Grab

Grab

Bangkok, Thailand
Posted on Friday, May 31, 2024

Company Description

About Grab and our workplace

Grab is Southeast Asia’s leading superapp. We are dedicated to improving the lives of millions of users across the region by providing them everyday services such as deliveries, mobility, financial services, enterprise services and others. More than that, we provide the opportunity for them to have a better life. And that aspiration starts inside Grab because we believe in a seamless blend of work and home life, making every aspect of life better for all.

Guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles—the 4Hs: Heart, Hunger, Honour and Humility—we work to create economic empowerment for the people of Southeast Asia. With our unwavering commitment to our values, we believe that we're more than a service provider; we're agents of positive change.

Job Description

Get to know our team:

You will be a member of the Driver operations and Community team which is one the core functions of managing supply over 100K across the country. We have taken care of our drivers since day one and ensure “Best in class Driver platform experience”. Work here is inter-disciplinary – a combination of strategy initiative, data analyzing and operation.

If you are looking for hands-on end-to-end experience, here comes the right place!!

Get to know the role:

Role is a balance of strategy-operation, analytics, and stakeholder management on partner acquisition in all Grab ex-BKK cities (All verticals: Bike, Car) - leading day-to-day coordination with related parties i.e., Driver operation, Marketing, Expansion and Community management team to grow the supply.

The day-to-day activities:

• Lead the driver acquisition function to support rapid growth in expansion cities

• Initiate strategies, online/offline campaigns and execution plans for driver acquisition to maintain healthy supply and secure drivers

• Design efficient incentives and operation flows to drive supply growth and work with cross-functional teams to execute

• Identify the parameters to track performance and create monitoring criteria as well as tracking dashboards to present to the management

• Budget management - Manage and plan budget allocation and track cost from initiatives

• Build presentation to influence senior stakeholders and enable data driven decision making

Qualifications

The must haves:

• A minimum 2-3 year of relevant work experience in business related fields, management consulting or technology firms

• Working knowledge of SQL is preferred but not essential

• Strong in both operational and analytical skills

• Quantitative discipline with strong business sense and ability to articulate complex analyses to a wide range of audiences, and translating these to actionable business insights

• Team / project management - effective management of people and resources. Ability to cascade clarity around priorities and targets.

• Proficiency in MS Excel and Powerpoint. Familiar with remote working/collaboration tools such as Google Docs, Zoom & Slack

• Loves the thrill of being in a fast-paced environment while being able to multitask to meet deadlines

• High level of CAN DO attitude and hunger for success

Additional Information

Benefits at Grab:

We care deeply about your well-being and are committed to supporting you every step of the way. Here are some of the global benefits we offer:

  • Protect and provide for your loved ones with peace of mind, knowing we have your back with Term Life Insurance and comprehensive Medical Insurance.
  • Craft a benefits package that suits your unique needs and aspirations with GrabFlex, because we believe in empowering you to thrive.
  • Embrace the magic of new life and create lasting memories with your family through Maternity and Paternity Leave.
  • Life can be overwhelming, but you're never alone. Our confidential Grabber Assistance Programme is here to guide and uplift you and your loved ones through life's challenges.
  • Your well-being is our priority. Benefit from our holistic well-being initiatives through Wellbeing@Grab, including health programmes, informative webinars, and vibrant carnivals.
  • Achieve a harmonious work-life balance with our FlexWork arrangements, allowing you to adapt and thrive in your personal and professional life.

We’ve got many different benefits hyper localised in each country. Speak to your recruiter during your interview to find out more.

What we stand for at Grab:

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. If you require accommodations to fully participate in the recruitment process, you are encouraged to include your request(s) when applying.

We deliver the greatest impact and ideas when we bring together diverse perspectives. It is what enables us to spread opportunities to Grabbers and our partners. It’s not a box-ticking exercise; it’s who we are.