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Sovereign’s Capital
Sovereign’s Capital

Lead Product Designer - Omnicommerce



Product, Design
Petaling Jaya, Selangor, Malaysia
Posted on Tuesday, May 21, 2024

Company Description

Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Job Description

Get to know the team

We are a team of product designers with focus on revolutionising the dining experience for our eaters and building relationship between them and businesses across Southeast Asia. For merchants, we aim to leverage innovative technologies to empower and enable them to thrive in this competitive landscape. That said, we roll up to a larger design family of content designers, UX engineers, and Design Ops. About 150 people in total!

Get to know the job

As a Lead Product Designer on the Omnicommerce team, you will advance product design quality in Dine In and Loyalty experiences for the Grab consumer super app and enterprise/merchant facing interfaces. You will work in a highly collaborative fashion, exploring the needs of our users and creating impactful solutions for the business. If you have a user-centric approach, embrace ambiguity and thrive in collaborative environments, then the Grab Design team is the place for you. We’re looking for exceptional designers who are excited by the opportunity to have a major impact on how millions of people across Southeast Asia interact with Grab.

The Day-to-Day Activities

  • Ensure we build the right solutions - addressing value, usability, feasibility and viability, and negotiating any necessary trade-offs with minimal waste, while safeguarding goals.
  • Confidently defend design decisions and effectively convince senior stakeholders.
  • Drive collaboration across domains, functions and teams; facilitating their alignment and efficiencies by driving discussions, workshops and exploration.
  • Drive problem exploration, solution discovery and solution delivery across teams; displaying autonomy to work and navigate complexity independently.
  • Act as a force multiplier by helping designers in adjacent teams deliver better work.
  • Develop problem-framing approaches, establishing new starting points that lead to new kinds of solutions, affecting strategic thinking, not just execution, across teams.
  • Collaborate closely with the design research operations team to confirm the assumptions of your design.
  • Design simple solutions to particularly complex problems; knitting together multiple ‘products’ in an experience and unlocking new value.
  • Produce visual design that elevates the quality, consistency, and credibility of user experiences.
  • Use a variety of prototyping tools and methods to create highly interactive and realistic prototypes with complex functionality.


The Must-Haves

  • Min of 6+ years of product design experience in consumer design.
  • An excellent portfolio demonstrating design process, shipped work and impact with a strong design sense. Evidence of exceptional design ability is a must.
  • Ability to craft strong design presentations and storytelling by keeping our users in mind.
  • Adept at solving complex problems and great attention to detail.
  • A strong track record of iterative design, working closely with product tech and business partners from inception through implementation.
  • Excellent fundamentals in interaction and visual design craft and practice.
  • Experience coaching others in interaction design, visual design or prototyping.
  • Excellent knowledge of mobile and front-end web standards and development.
  • Must be proficient and highly skilled in Figma, photoshop, illustrator and other design tools.

The Nice-To-Haves

  • Experience in Service Design, User Research, Front-end Development, Accessibility.
  • Experience designing consumer-facing digital products, especially F&B related, is a plus.
  • Design or Design Systems are all a plus.

Additional Information

Our Commitment

We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.