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Senior Manager, End User Computing

Grab

Grab

Petaling Jaya, Selangor, Malaysia
Posted on Monday, April 8, 2024

Company Description

Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Job Description

Get to know the Team

Grabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners looking to outserve Grabbers with positive, personalized IT experiences. We are looking for individuals with similar customer-centric and innovative values to join our growing team.

Get to know the Role

Primary IT contact within the country for all IT-related support including but not limited to operational, application, office builds, service delivery, and escalations.

The Day-to-Day Activities

  • Plan, organize, control, and evaluate IT operations, prioritize, and ensure compliance with internal service level agreements (SLAs).
  • Work with other teams to design, develop, implement, and coordinate systems, services, policies, and procedures.
  • Ensure the security of data, network access, and infrastructure systems.
  • Identify areas of improvement to implement/propose solutions to improve user experience and refine system functionality.
  • Provide ground leadership and manage staff (internal & external) by recruiting, training, and coaching employees, communicating job expectations and appraising their performance, assist in building talent development road maps for the team.
  • Monitor the workload of team members and provide regular updates to management on trends.
  • Audit systems, processes and assess their outcomes, and perform quality control to check on cost/performance objectives.
  • Assess vendors' capabilities, monitor vendors' performance, and provide recommendations.
  • Corporate device life cycle management and ensuring inventory accuracy.
  • Participate in Country IT budget planning, control, and management.
  • Support and collaborate in initiatives, projects, and audits.
  • Learn, live, and coach Grab’s V.M.P (Vision. Mission. Principles), lead changes by bringing clarity, energy, and delivering success

Qualifications

The Must-Haves

  • Minimum 5 years experience as IT Operations manager.
  • Experienced in managing IT infrastructure-related projects, such as network upgrades, and office expansions and relocations.
  • Excellent knowledge of technical management, information analysis, and computer hardware/software systems.
  • Team and resource management experience in a fast-paced environment.
  • Experience in an MNC-level End User Computing function.
  • Support experience with various operating systems (Mac, Windows, Linux, Android, iOS).
  • Hands-on experience in procurement, vendor management, and budget control.
  • Hands-on experience in deploying and supporting desktops, laptops, video conferencing, and networking devices.
  • Hands-on experience in data analytics and dashboard implementation.
  • ITIL certification or experience preferred.

The Nice-to-Haves

  • Methodical and disciplined approach to problem-solving.
  • Strong customer service, organizational, prioritization, multitasking, communication, and leadership skills.
  • Excellent oral and written communication.
  • Willing to learn new technologies and systems quickly, and adapt to a very fast-paced, fast-changing environment.
  • Attention to detail.
  • Good technical aptitude including excellent troubleshooting skills.
  • A self-starter attitude, with an ability to tackle complex issues independently.
  • Willingness to work outside of normal business hours to handle urgent business requirements (e.g. service interruptions, deadlines)

Additional Information

Our Commitment

We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.