Life at  Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know the Team

The Process Excellence team is a dynamic team responsible for ensuring the operational processes for Merchant are as seamless as possible as well as overseeing strategic project implementation. We make an impact by acting as a think tank in fostering continuous improvements in Merchant and eaters’ experience through various experiments and project implementations. Our team is made up of creative, curious, and highly motivated individuals. If you are looking for a collaborative and dynamic team, then you should join our team!

Get to know the Role

We are looking for a Process Excellence Manager to lead the Process Excellence team in fostering continuous improvements in the end-to-end Merchant operational processes. The role also manages and monitors Central Operations strategy and planning to ensure every department is on the right track in achieving their key metrics with the allocated budgets. We believe a successful candidate has good stakeholders and project management skills as well as the ability to learn various processes quickly, but if you believe you have what it takes then we’d love to hear from you either way.

The Day-to-Day Activities

• Assess potential ops process/ framework standardization across Food operating cities

• Lead discussions with stakeholders in understanding ops pain points and perform impact analysis

• Strategize and execute end-to-end ad hoc projects in collaboration with cross-functional teams

• Lead socialization and change management activities during project implementation

• Monitor project impact and metrics to ensure project targets are met

• Lead internal team process and org improvements/ efficiency

• Develop and monitor overall Central Operations strategy, key metrics, and budgeting

• Continuously explores and spearheads strategic planning to improve Central Operations efficiency

• Facilitate alignment meetings to ensure a smooth and efficient project execution with multiple stakeholder

The Must-Haves

• You have Heart, Hunger, Honor and Humility

• More than 5 years of work experience in Consulting, Operations, and/or Project Management

• Excellent interpersonal and stakeholder management, not only independent but also a good team player with a customer-oriented mindset, and experienced working with large cross-functional teams

• Ability to communicate complex information and data effectively

• Strong analytical, organizational, excellent communication in both written and spoken English

• Strong business acumen, resourcefulness, stakeholder management and problem-solving skills

• Self-driven, motivated, entrepreneurial, structured thinking and results-oriented; ability to own outcomes and make things happen

• Upbeat and passionate about making an impact on the business and stakeholders

• Highly comfortable working with database and tools

The Nice-to-Haves

• Critical & Analytical thinking skills would be an advantage

• SQL language

Our Commitment

We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.

Forward together

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Equal opportunity

Grab is an equal opportunity employer. We owe our success to the talents of our globally-diverse team and the varying perspectives they add to our thriving community.

Recruitment agencies

Grab does not accept unsolicited resumes sent by recruiting agencies. Please do not forward resumes to our job postings, Grab employees or other parts of the business. Grab will not be liable to pay any fees to agencies for candidates hired as a result of unrequested resumes.