Risk Operations AnalystVietnam
Life at Grab
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.
Get to know the team
A Risk Ops Analyst plays an essential part in Grab Financial Group. We make an impact by ongoing development and new processes.
Get to know the role
He/She has proficiency in his or her subject; the proficiency that generally comes from experience, ability to learn fast, transfer of knowledge to others, willingness to accept new responsibilities, multitask and good work ethics.
The Day-to-Day Activities
Functional - Support our customers & fraud prevention efforts by using our products to monitor suspicious activities for online banking, mobile banking, and other payments technologies.
Perform AML investigations end to end within TAT and AHT
Perform risk analysis on transactions to determine if there are any fraud patterns
Clear the Payment Risk and Chargeback queues - Tickets related to fraudulent charges, escalations on decline payments due to elevated Risk factors and review on potential elevated risk customers.
Work on Slack and emails channels
Work well independently, complete assigned tasks in the established time frame, complete regular assignments without reminders or additional requests.
Show dedication and ownership of clearing the queues - adhere to Service Levels.
Provides coaching, advice and guidance based on case findings.
Other duties as assigned by Management or reporting Line Manager.
Customer - Meet the customer metrics (CSAT) and NPS target for business
Financial - Contribute towards cost saving and financial optimization projects.
People - Culture fit – aligned to our 4H principles.
Ability to proficiently use all MS Office products.
Having a knowledge of SQL.
Good written and verbal communication skills (English and Vietnamese).
Self-motivated, as well as the ability to work in a team environment.
Training development experience is a plus.
Ability to bring day-to-day experience to the subject matter– both content and its context for the business.
Fair knowledge of the content/topical area.
Possibility to work on weekends (flexible schedule)
Be detailed and quality oriented as well as have strong analytical and problem-solving skills.
Ability to demonstrate composure and a high degree of professionalism when in high pressure situations.
Ability to write a SQL script
Experience in payment fraud/risk, especially for Fintech
Grab is an equal opportunity employer. We owe our success to the talents of our globally-diverse team and the varying perspectives they add to our thriving community.
Grab does not accept unsolicited resumes sent by recruiting agencies. Please do not forward resumes to our job postings, Grab employees or other parts of the business. Grab will not be liable to pay any fees to agencies for candidates hired as a result of unrequested resumes.