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Sovereign’s Capital
Sovereign’s Capital

Senior Backend Engineer, Grab SupportVietnam



Software Engineering, Customer Service
Posted on Monday, July 17, 2023

Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know the Team

Grab Support’s goal is to assist our consumers on the journeys of their lives and become an enabler of seamless and meaningful interactions between Grab, its consumers, and partners.

We are using cutting edge technologies to solve support problems for all verticals at Grab by building services and applying AI/ML to highly scalable, reliable and available services.

Get to know the Role

We are looking for a Senior Backend engineer to contribute to our internal tooling products used for our agents to serve Passengers, Drivers and Merchants. You will have opportunities to work on multiple backend service clusters. These services are the top entry points for Grab support with millions of visitors every day across seven countries in total.

The Day-to-Day Activities

  • Design and enhance cutting edge services setting a high standard for availability, scalability, latency, and efficiency of Grab's range of products

  • Work with engineering team to explore and create new design / architectures geared towards scale and performance

  • Participate in code and design reviews to maintain our high development standards

  • Engage in service capacity and demand planning, software performance analysis, tuning and optimization

  • Collaborate with product and experience teams to define and prototype feature specifications

  • Work closely with infrastructure team in building and scaling back-end services as well as performing root cause analysis investigations

  • Design, build, analyze and fix large-scale systems

  • Learn full stack performance tuning and optimization

  • Debug and modify complex, production software that serve millions of users in southeast asia

The Must-Haves

  • A degree in Computer Science, Software Engineering, Information Technology or related fields

  • 5+ years of experience in software engineering in a distributed systems environment

  • Strong Computer Science fundamentals in algorithms and data structures

  • Familiarity with running large scale web services; understanding of systems internals and networking are a necessary

  • Strong understanding of system performance and scaling

  • Possess excellent communication, sharp analytical abilities with proven design skills, able to think critically of the current system in terms of growth and stability

  • Strong programming skills in GoLang (preferred), Ruby on Rails or Python

  • Infrastructure: AWS or GCP

  • Experience and understanding of large and complex code bases and architectures.

  • Highly accountable and takes ownership, with a collaborative attitude, and a lifelong learner

The Nice-to-Haves

  • Experience with GraphQL query language

Tech Stack

  • Our core services tech stack consists of Golang with Redis, MySQL, DynamoDB, Elasticsearch data stores. They all run on the AWS cloud infrastructure with auto-scaling abilities.

  • We use GitLab for our code repository and we adhere to the basic Continuous Delivery tenets utilizing a host of tools to support our release pipeline and code quality. These include GitLab CI, DataDog, Kibana

Our Commitment

We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.

Forward together

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Equal opportunity

Grab is an equal opportunity employer. We owe our success to the talents of our globally-diverse team and the varying perspectives they add to our thriving community.

Recruitment agencies

Grab does not accept unsolicited resumes sent by recruiting agencies. Please do not forward resumes to our job postings, Grab employees or other parts of the business. Grab will not be liable to pay any fees to agencies for candidates hired as a result of unrequested resumes.