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Sovereign’s Capital
Sovereign’s Capital

Digibank Malaysia Project - Onboarding SpecialistMalaysia



Posted on Wednesday, May 24, 2023

Get to know our Digital Bank Team:

Grab is leading a consortium for Digital Bank license and building a bank with the right foundation - using data, technology and trust to solve problems and serve customers. We have big dreams to unlock and financial inclusion for people in our region is just one. If you have what it takes, help build our new Digibank with us.

Get to know the role:

We’re looking for an Onboarding Specialist. The candidate will be involved in the day-to-day Customer Onboarding journey activities. He/She is expected to be well versed in key areas such as Proof-of-Address (POA) checks, eKYC, Name Screening and Customer Due Diligence.

The incumbent may be deployed for shift work to support up to 24x7 coverage.

The day-to-day activities:

  • Support day-to-day operational activities in the Onboarding processes.

  • Perform day-to-day eKYC processing with consistency

  • Review of name screening alerts with sound judgment and taking into account timeliness of alert closures.

  • Conduct CDD documentation and review for Retail Consumers with high quality standards (e.g. consistency, process adherence, productivity). This is primarily focused on new client onboarding reviews.

  • Good understanding of Singapore AML regulations (e.g MAS 626) & guidelines relating to customer onboarding journey.

  • Send outbound requests for information and track these to conclusion to facilitate case closures

  • Good understanding of Singapore AML regulations (e.g MAS 626) & guidelines relating to customer onboarding journey.

  • Ensure processes are performed in compliance with the Bank’s standards and regulatory requirements

  • Perform other ad-hoc duties as and when assigned.

The must haves:

  • Minimum of 3 - 7 years’ relevant experience in AML/CFT roles in a Regulated Financial Institution, with relevant hands-on Onboarding, Name Screening and/or Customer Due Diligence experience in conducting end-to-end on-boarding journey for consumer retail/ small & medium enterprises banking segments.

  • Minimum of bachelor’s degree or equivalent in any discipline (from a recognized university).

  • Solid knowledge of MAS regulations on AML/CFT/Sanction relating to CDD requirements.

  • Good communication skills: able to articulate facts, processes and policy to key stakeholders who may have any onboarding-related queries

  • Able to work in shift-based hours

Good to have:

Certification as an AML specialist (e.g CAMS / Diploma in AML) with a recognized institution will be an advantage.

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Equal opportunity

Grab is an equal opportunity employer. We owe our success to the talents of our globally-diverse team and the varying perspectives they add to our thriving community.

Recruitment agencies

Grab does not accept unsolicited resumes sent by recruiting agencies. Please do not forward resumes to our job postings, Grab employees or other parts of the business. Grab will not be liable to pay any fees to agencies for candidates hired as a result of unrequested resumes.