Head of People Operations, ThailandThailand
Get to know our Team:
The People Operations (Pops) team strives to revolutionize human resources the same way that Grab has revolutionized transportation. We serve to find, grow and keep the remarkable assemblage of talent who are our Grabbers.
Get to know the Role:
You'll be a champion of Grab's culture and values, partnering with our business leaders to help them build their organizations and make sure intellectual rigour is applied on all people decisions.
Whether coaching our leaders on how to lead their teams, navigating and resolving employee relations issues or managing programs that help develop our Grabbers, you are exceptionally focused on putting them first, and being as clear and transparent as possible to help Grabbers understand how people decisions get made.
This role covers full spectrum of HR and manages the day-to-day People Operations (Pops) function in Thailand. Primary scope includes onboarding, employee relations, compensation & benefit, retention, performance management, learning & development. Though not directly responsible for talent acquisition, you are expected to collaborate with talent acquisition team to ensure the best talent is identified and retained to meet the business requirements. This role is a member of the Thailand leadership team.
The day-to-day activities:
People Strategy development and deployment
Expected to work with regional People Operations team to develop and deploy the broader People strategy
Responsible for guiding and implementing strategic and tactical people initiatives aligned to business’s objectives – including and not limited to integrating Workday implementation with existing people operations, implementing Payroll outsourcing, and other people systems/projects
Deliver effective People Operations services
Actively provide advance level support and internal consulting to country management team
Build relationships with managers at all levels and ensure responsive People services are provided
Deliver efficient and effective on boarding experience for new hires
Manage the payroll and benefits administration to ensure accurate payroll and timely payment
Manage salary review and bonus review and payout cycles with the Regional Rewards team
Policies, Procedures and legislation
Maintain the employee handbook through regular reviews and update where necessary, especially where there are legislation changes
Update and prepare Region People Operations and Country management team on key people related legislation changes
Regular review to simplify processes and communicate changes in a timely and transparent manner to stakeholders
Manage and collaborate with Business Partners and Regional Organizational Development team in bi-annual Performance Management cycles
Drive and provide guidance, advice and training to managers on managing performance issues at all levels
Talent Management and Retention
Deploy onboarding & assimilation programs and obtain necessary work visas for diverse workforce
Develop and deploy employee engagement and culture building initiatives, and implement retention strategies • Identify learning needs and assist managers with the selection and contracting of relevant external training programs
Manage disputes and grievances effectively
Management of exits, including conducting of exit interviews to reduce regret attrition
Coach, mentor and manage a small team of dedicated HR professionals
Drive and manage people related projects as required
Minimum Bachelor Degree
At least 10 years of comprehensive and proven HR experience in fast paced, collaborative working environment
Solid knowledge of employment law in Thailand
Technologically savvy with SaaS (Software as a Service) business applications
Strong interpersonal skills and ability to communicate and team effectively at all levels
Ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions
Results oriented and ‘hands on’
Highly organized, able to work independently and lead a team
Able to thrive in a VUCA (Volatile, Uncertain, Complex and Ambiguous) environment
Able to manage own resilience and innovate to manage ambiguity and change
Self motivated, self confident, stress resistant
Able to work under pressure
Good English communication skills
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Grab is an equal opportunity employer. We owe our success to the talents of our globally-diverse team and the varying perspectives they add to our thriving community.
Grab does not accept unsolicited resumes sent by recruiting agencies. Please do not forward resumes to our job postings, Grab employees or other parts of the business. Grab will not be liable to pay any fees to agencies for candidates hired as a result of unrequested resumes.
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