Portfolio Company Careers

Discover opportunities across our network of values-driven companies!
Sovereign’s Capital
Sovereign’s Capital

Digibank Malaysia Project - Specialist, End User SupportMalaysia



Customer Service
Posted on Friday, March 17, 2023

Get to know our Digital Bank Team:

Grab is leading a consortium for Digital Bank license and build a bank with the right foundation - using data, technology and trust to solve problems and serve customers. We have big dreams to unlock and financial inclusion for people in our region is just one. If you have what it takes, help build our new Digibank with us.

Get to know the role:

  • Ensure all end user support matters are handled in an effective way and timely manner

  • Provide end user support for computers, infrastructure, networking, audio and video conferencing systems and IT applications

  • Hands-on IT operations and helpdesk support in ensuring internal SLA is met

  • Responsible to update and maintain the IT asset management system and inventory control

  • Involve in the IT Onboarding and Offboarding tasks

  • Comply to Enterprise IT governance and compliance processes

  • Assist in documenting user guides

  • Observe and propose continual service improvement towards operational excellence

  • Work in shifts to support teams running on a 24x7 basis

The must haves:

  • At least 2 years in providing end user support in the IT or Technology sector

  • Familiar with cloud applications and ITSM platforms

  • Good people skills and a solid team player

  • Good analytical and problem solving skills

  • Good written and verbal communications skills

  • Support experience in both macOS and Windows operating systems is a must

  • Able to work in a fast-paced working environment

Forward together

Follow us and keep updated!

Equal opportunity

Grab is an equal opportunity employer. We owe our success to the talents of our globally-diverse team and the varying perspectives they add to our thriving community.

Recruitment agencies

Grab does not accept unsolicited resumes sent by recruiting agencies. Please do not forward resumes to our job postings, Grab employees or other parts of the business. Grab will not be liable to pay any fees to agencies for candidates hired as a result of unrequested resumes.