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Sovereign’s Capital
Sovereign’s Capital

Business Process Improvement, Grab Support FinancialsMalaysia



Accounting & Finance, Customer Service
Posted on Tuesday, February 14, 2023


  • More than 6 in 10 Southeast Asians are unbanked or underbanked today. Grab Financial Group (GFG) aims to change that by empowering everyone with simple, transparent, and flexible financial products (GrabPay, GrabFinance, GrabInsure, GrabInvest). We promote ease to our Consumers as well as our Driver and Merchant Partners in using these financial

  • This is an opportunity for a high caliber project manager with financial industry experience to be part of the team of a fast evolving consumer centric organization with the mission to support our users on the journeys of their lives with a world class experience across Southeast Asia.


  • This role is responsible for the end to end project management of transformational initiatives with scope including but not limited to strategic product rollout; operational process transformation; organization optimization and people development across Southeast Asia.

  • Project manage and track regional initiatives within Grab Support, Product and Tech, with the objective to transform Grab support for financial services to world class standard

  • Be accountable from project inception to closure :

    • Be able to understand and articulate strategies and plans to cross-functional project team members and stakeholders,

    • Oversee execution with proper project governance and regular reporting to drive deliverables,

    • Advocate change management

    • Track target metrics and control project financials

    • Identify risks and prepare mitigation tactics

  • Explore: Uncover best customer insights through customer research and analytics in order to support decision-making

  • Launch: Propose and launch impactful projects that lift the consumers and partners’ experience to world class levels

  • Deliver: Lead cross-functional teams to implement changes at light speed

  • Influence: Work closely with senior executive stakeholders to make impact happen

  • Try, break, succeed, repeat

  • Lead the charge: Influence and serve in order to deliver through others


  • At least 7 years of relevant experience in driving organization transformational initiatives in the financial industry

  • Demonstrate deep domain experience and knowledge of change management, people development in Customer Service context is a definite advantage

  • Excellent problem-solving, critical thinking and applying sound project management to assigned work

  • High level of flexibility in working in a high-pressure working environment, used to managing multiple projects / programs

  • Storyteller - Able to create and deliver powerful communications to bring senior stakeholders along

  • Fast on the feet - Demonstrated ability to problem solve in unfamiliar territory

  • Commando - Able to work fast in small teams but with broad organizational reach

  • Visual person - Ability to use data visualization to summarize meaningful insights

  • Bachelor degree with strong academic track record

  • Experience in engaging across Asian markets and cultures

  • Flair for numbers, strong analytical skills and structured process thinking, attentive to detail

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Equal opportunity

Grab is an equal opportunity employer. We owe our success to the talents of our globally-diverse team and the varying perspectives they add to our thriving community.

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Grab does not accept unsolicited resumes sent by recruiting agencies. Please do not forward resumes to our job postings, Grab employees or other parts of the business. Grab will not be liable to pay any fees to agencies for candidates hired as a result of unrequested resumes.